(Source:FormStack) - #2: How long did you wait (beyond your appointment time) to be seen by the provider?
Making patients sit in a waiting room for long periods of time is a sure way to see your satisfaction ratings plummet. Successful health care centers do everything they can to show they value their patients’ time, and that includes keeping appointments moving as scheduled.
Asking about appointment wait time on a patient satisfaction survey is another way to evaluate your facility’s care accessibility. If patients are consistently waiting to be seen 20 or more minutes past their appointment times, your facility may need to leave more time between appointments or address issues of inefficiency.
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Patient satisfaction surveys are growing in popularity among healthcare organizations as the United States health system continues its transition to value-based care.
Survey helps you and your organization in two ways:
1) A well-designed and distributed survey can help you discover hidden issues or gems in your organization's care system.
2) It can also provide useful insights on whether you are meeting patient expectations.
What is the ideal number of questions in a survey?
Surveys that are short, to the point, and as clear as possible will result in higher and more accurate response rates. The length of your survey should be short enough that it takes the average user 5 minutes or less to complete. This can be achieved with about 10 questions or less, usually.
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