(Source:FormStack) - #1: How easy was it to schedule an appointment with our facility?
One area of concern for many health centers is accessibility. If you
want to serve satisfied patients, you have to work at providing accessible care. This means patients shouldn’t struggle to get ahold of someone to schedule an appointment, and they shouldn’t have to wait months to see a provider.
To be sure you are meeting patient expectations in this area, it’s a good idea to ask about ease of scheduling appointments. If you find that patients are consistently giving you a bad rating, you likely need to reevaluate your scheduling processes or your staffing needs.
Patient satisfaction surveys are growing in popularity among healthcare organizations as the United States health system continues its transition to value-based care.
Survey helps you and your organization in two ways:
1) A well-designed and distributed survey can help you discover hidden issues or gems in your organization's care system.
2) It can also provide useful insights on whether you are meeting patient expectations.
What is the ideal number of questions in a survey?
Surveys that are short, to the point, and as clear as possible will result in higher and more accurate response rates. The length of your survey should be short enough that it takes the average user 5 minutes or less to complete. This can be achieved with about 10 questions or less, usually.
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